Return Policy

 

At Bosawa Online, we are dedicated to ensuring your complete satisfaction with your purchases. Our Return Policy is designed to make the return and exchange process as easy and transparent as possible. Please read the following guidelines carefully to understand our return procedures.

Eligibility for Returns:
  • You may return an item within 3 days from the date of delivery.
  • To be eligible for a return, the item must be in its original condition, including all tags, packaging, and accessories.
  • Items that have been used, washed, damaged, or altered in any way may not be eligible for return.
How to Initiate a Return:
  • To initiate a return, please contact our customer support team at info@bosawasherbal.com within 7 days from the date of delivery.
  • Please provide your order number, a brief description of the reason for return, and any relevant images if the item is damaged or defective.
Return Shipping:
  • In most cases, return shipping costs are the responsibility of the customer.
  • However, if the return is due to our error, such as sending the wrong item or a defective product, we will cover the return shipping costs.
  • Please use a trackable shipping method to ensure your return reaches us safely.
Refunds and Exchanges:
  • Upon receiving and inspecting the returned item, we will issue a refund to the original payment method or provide a replacement, as per your preference.
  • Refunds are typically processed within [Number of Days] days after receiving the returned item.
  • Please note that shipping and handling charges are non-refundable, except in cases of our error.
Items Not Eligible for Return:
  • Some items are non-returnable, including but not limited to:
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Underwear, swimwear, and personalized/customized items.
Cancellation Policy:
  • You may cancel an order within 12 Hours of placing it, provided the order has not yet been processed and shipped. Please contact our customer support team to cancel your order.
Contact Us:

If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team at info@bosawasherbal.com or [Customer Support Phone Number]. We are here to help and ensure your shopping experience with Bosawa Online is exceptional.

Your satisfaction is our priority, and we appreciate your trust in us for all your online shopping needs.